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design questionnaire

For a while now I’ve been considering the idea of creating a series of posts sharing some of the useful things I’ve learned over the years to do with owning a small business, freelancing and other industry related experiences. I’ve kind of shied away from actually going ahead because I feel like maybe I’m not adding anything new – there’s already heaps of valuable resources available online from fairly established designers and really, I’ve only been doing this for a few years – what would be the point. However, I guess there’s no harm in sharing what you know and if there’s one person out there that finds it helpful, I’m happy with that!

 

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As a freelance designer, I offer services in the area of identity & branding, graphic design, web design & development and also, illustration.

I thought as a first post, it would be great to run through some of the questions I ask clients before starting a project. So for those of you looking to get something designed, this might be of interest to you too, these are the sort things you may want to consider before approaching a graphic designer.

These are generic design questions that I use as a base, I sometimes throw in specific ones depending on the client’s particular project.

 

Project Deliverables

What is your budget?
As a designer, this information is such an essential part of forming the quote – you need to know what the client can realistically afford and decide what the scope of the project will be. If you are a potential client with a limited budget, the designer may limit certain parts of the design process to accommodate for your project –  like maybe present less concepts at the start to choose from, reduce the number of changes you can make during development or decrease the licensed duration for the usage of the artwork.

What is your deadline?
This also helps with forming the quote because if the client needs a project done in a hurry, as a designer you may want to charge a rush fee to (a) prioritize it over everyone else’s project (b) you may have to work on it outside of work hours (c) you’re working a hell lot faster to get it in done on time = stress!

Did you have any specifications for the project?
This is another question that helps to form the quote.  From experience, it’s definitely better to discuss with the client any expectations that they have of the design process or final outcome as you will need to consider the time and/or costs.  For example, if I’m doing a website, I tend to narrow down with the client how many pages they are planning to have and how much content, if there are any features like slideshows, galleries etc. they are interested in integrating to the website, whether I need to source stock photos for them and so on.

 

Company

What services or products does your company provide?
I only make this question part of the initial questionnaire to new clients. It’s important to get a good grasp of what they are about right from the very beginning.

What are some keywords to best describe your company?
I find this part useful because keywords usually invoke strong imagery, for example recently I designed a logo which the client used words like serenity, calm, peaceful  to describe what she wanted – I instantly thought of clouds, doves and white.

 

Competition and Target Audience

Who do you think are your competitors?
This is something I still like to include especially if the new client is in an industry I’m not overly familiar with. It just helps to know the competition, so you can design something that sets your client apart but isn’t too irrelevant to what they are doing that people don’t associate them with their service or product. If you are a potential client, it’s probably valuable for you as well to do this research to see where you sit on the market and how you can differentiate yourself.

Describe your target market
I think it’s common for a lot of clients to just answer this question with everyone. However, I think you can probably guarantee that most clients have an ideal customer. This is such a useful piece of information because it can help with so many design choices such as font, colour, graphics and the list goes on. For example, I recently did a logo for a client who was starting her own floristry business, the majority of her clients would probably be weddings – women in their mid 20s upwards. Because of that information, I wanted to steer more towards using elegant, feminine, script type fonts to manipulate for the logotype.

 

Message

What is your project trying to communicate or achieve?
As a designer, you will want to know what the client wants to communicate or achieve with the final piece because this will obviously dictate the design of it. For example, I recently designed an information pack for a client that she wanted to send out to potential stockists of her products. Basically the goal was to introduce her company and the products she offered to the potential client. In terms of the ideal reaction from the recipient, we wanted it to feel warm and inviting whilst still delivering  the information from a professional standpoint – it was this that drove the design to the final outcome.

 

Design

Do you have any preferences for colour, fonts, graphics etc.?
I always ask this of clients because otherwise I kind of feel like I’m stabbing in the dark, it just helps as well for the client to feel like they have some sort of input into the design.

Please attach links or images of designs that you like and have a similar look/feel you want for your logo (does not have to be in the same industry or same format). Please provide at least 4 and reasons why you like them.
I like to include this in the questionnaire because it gives me more of a visual clue of what look the client is after. The one thing with design that I find (sometimes frustrating) is that it’s all subjective. I had this experience recently with a client, where they mentioned that they wanted something modern but when they showed me examples – it wasn’t my idea of modern at all.  I think it’s important to get rid of as much ambiguity as you can at the start.

 

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These are just some of the areas I tend to cover at the start - hopefully it’s something that you may find useful whether you’re a potential client or fellow designer. If you have any questions  about anything from this post, please just leave a comment or e-mail me via hello[at]nevertheless.com.au.  I would also also love to hear some of the questions you ask your design clients!!

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