Nobody likes to read terms and conditions except for maybe lawyers… ugh, lawyers, let’s hope it never gets to that point. The fine print on this page exists so that your experience with Nevertheless is as problem and stress free as possible! Please take the time to read the text thoroughly and ensure you fully understand the terms and conditions outlined in this document before you commence any projects with Nevertheless.

Please note that Nevertheless have the rights to amend these terms and conditions at any time without notice.

If something seems unclear to you, please get in touch via hello[at]nevertheless.com.au or 0403 957 197.

Pricing & Quotes

The online price guide is subject to change without prior notice. Quotes are valid for a period of 7 days. The pricing guide and quotes are in Australian dollars unless stated otherwise.

Payment & Commencement of Work

If not purchased online (some design items available for purchase online) – the client will be invoiced a 50% commencement fee of the quoted amount to commence any project, unless stated otherwise on the quote or invoice. The payment of the commencement fee or full amount constitutes as an agreement to the terms and conditions outlined in this document. Payments can be made through credit card, bank transfer, cheque or money order.

Confidentiality

Any information given to Nevertheless will not be disclosed or shared with any third parties.

Cancellations

If the project is cancelled after approval and the commencement fee paid but no work done, the 50% payment is non-refundable and will act as a cancellation fee. If the project is cancelled after the project has progressed, the 50% payment is non-refundable plus a pro-rata payment based upon the time spent on the project is charged.

Suspension of Services

Nevertheless reserves the right to terminate services in any case the client fails to perform the obligations stated within the terms and conditions.

Additional or Excess Work

Any work exceeding the quoted price or any work requested during the design process which is not listed as part of the initial quote or brief will be charged as extra. The client will be informed if a project is nearing the quoted price. Please note that the pricing in this document does not include copywriting; the purchase of copyright for stock photography/ illustration/fonts; printing or postage for delivery of printed artwork. Nevertheless is happy to organise these items for your project, they will be charged as additional costs.

Supply of Content

It is the client’s responsibility to ensure that any text, images and other content supplied has the correct usage permissions or licences – Nevertheless will not be held liable for content that breaches copyright laws. It is the client’s responsibility to review the content of their designs, Nevertheless will not be held responsible for errors. The majority of the content should be supplied to Nevertheless before the commencement of the project for progress to be within the turnaround time.

Printing

If not purchased online (some printing options available for online purchase), the client will be invoiced 100% of the cost of printing, this must be transferred and cleared before printing is ordered by Nevertheless. There may be slight colour variations from what is seen on screen and the final product, plus colours from previous orders. This is due to the nature of CMYK printing and bulk-run printing systems. There will be no reprints at the expense of Nevertheless.

Artwork Approval

It is the client’s responsibility to ensure that they review the proofs for incorrect information and spelling mistakes. If the artwork is approved with errors, Nevertheless will not be held liable. There will be no refunds or reprints given at the expense of Nevertheless.

Copyright

For print and digital designs, the details of your exclusive rights to use the final and supplied artwork will be stated on your commencement fee invoice. The client does not have rights to use discarded concepts unless the usage rights are purchased at an added cost. Nevertheless will retain the rights to use the final and approved design plus any discarded concepts for portfolio and self-promotional material.

Turnaround Times

Depending on the project, the turnaround is usually 5-10 working days. This is from the date the commencement fee payment has been received. Nevertheless will not be held responsible for project delays due to the late supply of content or feedback. If the project is stalled/delayed for more than 60 days due to the client, Nevertheless reserves the right to retain the 50% commencement fee to compensate and reserve the right to charge the full 100% amount at project completion.

Final Payment

The balance for the project will be invoiced after the approval of the final design. The print-ready files or final artwork files will only be handed over once payment for the balance has been received. Final payment is due within 15 days from invoice sent date unless stated otherwise. Outstanding accounts will incur a late fee of $10.00 per day until the outstanding amount is paid. If a client experiences any trouble in paying their account, Nevertheless should be advised so that arrangements can be made and no extra fees are applied to the account.